Our greatest commitment is to your full satisfaction. If you choose your product in our online store, but upon receiving it, found that there is a manufacturing defect, or were even dissatisfied with the product purchased, we guarantee your right to exchange or return as provided in the Australian Consumer Law Legislation.
Remembering that the first step for exchanging or returning is to communicate our Support by e-mail support@onebeauty.com.au
Our team will instruct the customer on how to proceed with the exchange or return of the product.
You must ship the product to our office address:
One Beauty
60 Appian Way
Perth, Hamersley WA 6022 Australia
As soon as we receive the package, we will do an analysis to confirm that everything is in accordance with the item's return conditions. After confirmation, our service team will contact you, in which case you can choose between:
1. Exchange for any product that is available in our stock.
2. Receive a refund of the amount spent on products.
Choosing a selection results in a full page refresh.
